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---------------------------------
Brunel University ---------------------------------------
"I appreciated that ESC saw a sense of urgency to fix the
issue and were very pro-active when it came to arrange
con-calls and escalations. Response to my calls were prompt
- and there was a real commitment to getting our issue
resolved"
---------------------------------
University of Reading
---------------------------------------
"The
University of Reading signed up with ESC from its launch.
Although we have general Windows systems management
expertise in-house, we had tended to use consultants for
specialised
projects such as introducing and supporting Exchange,
linking MS-SQL with IIS, etc. Our experience with
consultants was varied, so we found the ESC's offering of
annual support for the cost of a few days' consultancy very
attractive.
We
have found their expertise to be comprehensive, their
service responsive and professional. My very discriminating
systems staff rate the ESC very highly and this is
demonstrated by the way in which they now readily turn to
ESC and adopt the approaches suggested."
Mike
Roch, the University of Reading
"The
support was really excellent, and I am very happy with the
resolution."
"Dogged
determination in the pursuit of a solution."
--------------------------------------
Cardonald College --------------------------------------
"The
rapport quickly built up by the member of staff dealing with
the request."
--------------------------------------
University of
Lincoln --------------------------------------
"It
is good to know they are there for support."
--------------------------------------
NUI Galway
--------------------------------------
"The
quality of service is consistent each time - excellent
communication, courtesy and skill! Keep up the good work."
"Even
though the source of my problem did not lie in the MS
components of my infrastructure, the support team were very
thorough in checking all possibilities and helped me to find
the solution. Once again I learned a lot through the course
of the troubleshooting"
"The
high quality of support continues to be consistent. The team
seems to be very highly motivated and patient which is good
for the customer as you only hear from us when we are in
trouble."
---------------------------------------
Royal Academy of Music
-------------------------------------
"The
staff at the ESC always show a very genuine interest in the
call and a hunger to help solve the problem."
"The
very prompt response to the opening of the call and to all
subsequent communications. Very impressed indeed."
---------------------------------------
University of Leeds
-------------------------------------
"Excellent
professionalism by the engineers."
"Very
prompt and accurate resolutions."
----------------------------------------
Glasgow Caledonian
-------------------------------------
"Excellent
service as usual."
--------------------------
Gloucester College of Arts & Technology
------------------------
"Extremely
satisfied with the service provided."
-------------------------------
Central School of Speech & Drama
-----------------------------
"I
have always has a excellent service from the ESCUK support
staff."
"Just
keep up the good work."
--------------------------------------
University of Nottingham
------------------------------------
"The
promptness of the reply and the knowledge of the support
person."
----------------------
ESC
Customer Satisfaction Figures
----------------------
May
2010
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